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Video: Top things you need to know before buying a smart lock
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Be ready to discovery

Yale, the world’s favorite lock

All over the world, people are actively securing all they care about; their home, their family, their personal belongings or their business with the name they trust the most. Yale protects millions of homes and businesses worldwide and is the brand behind locks of every design and function in over 125 countries.

Yale Digital Locks

Yale digital door locks offer the latest in digital door locking technology – fingerprint, smart card or keypad – to open your door. They can also be paired with Yale alarms for complete peace of mind.

Yale Digital Safes

Yale Digital Safes combine the most advanced digital technology and materials to provide convenience for you, with ultimate protection against fire, humidity and burglary.

Secure your world

Yale has been the world's favorite lock for more than 160 years, and we are constantly developing innovative and new-featured products to help you protect your homes and provide security for you and your family today - and in the future.

Yale Alarms

Secure your home with a Yale home alarm system Add peace of your mind and additional level of protection to your home.

Home security advice

As the world's most trusted name in the locking industry, Yale has the experience and expertise to provide advice on improving your home security as well as useful tips on how to secure your home and protect the people and things you love.

Latest video

Yale XXL Fire Safe provides a jumbo capacity to protect your important documents, certifications, passports as well as valuables from 927°C heat for 1,5 hr. See how we preserves your records and valuables with this mega safe!

Latest news

13 Dec 2017

Entering the next phase of life

1 Aug 2017

Preparing to explore full market potential of Bangladesh

19 Jul 2017

Yale supports China charity walk for people in need

Frequently asked questions

What should I do if I lost one of the smart cards or touch keys in my smart lock?

If you lose a smart card or touch key, simply invalidate the lost card/ key by re-registering all the remaining keys. The lost key will automatically be disabled and cannot be used again.

How do I setup or change the password of my electronic lock?

The password setup for Yale Digital Lock varies with models. In general, there is a setup or reset key on the side of the interior part. For further information, please refer to the respective user manuals. Download the Instruction Guide for Yale Smart Lock.

What if the batteries go flat, can I still open the door?

You can either use the mechanical override key (if applicable to your model) to open the door or plug-in a 9V battery to the emergency power supply plate which locates outside the door to provide instant power to the electronic lock.

Why my door does not lock up automatically after closing?

Please check your lock mode setting.

By default, all smart locks are set to automatic locking mode which detects the door closing and automatically locks the door in a few seconds. However, if it is switch to manual locking, the door will not lock up automatically after closing.

To change the setting, simply open the cover of the battery compartment and press the automatic/ manual button to set your preference.

My safe is running out of power, how can I open it?

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.

I lost my safe's mechanical key, how can I get a new one?

You can get a replacement key in most cases, please contact your dealer for assistance.

I forgot my PIN code and lost the key, how can I open the safe?

Please contact your dealer for assistance.

How long is my guarantee?

The length of guarantee depends on the Yale product you have. It can be found on the back of the product packaging. 

It is a condition of this guarantee that your Yale product:

  • has been correctly installed and maintained in accordance with Yale's installation and maintenance instructions provided to you at the time of purchase.
  • has not been modified in any way.

This guarantee does not apply to mechanical faults caused wilfully or negligently, or to the surface finish of your Yale product. Defects caused by products being otherwise operated, maintained, repaired or altered improperly or contrary to our instructions are not covered by the guarantee.

Yale's only liability in respect of your Yale product failing to perform due to defective materials or designs is to provide a free replacement. Yale will not be held liable for any other losses incurred by you arising from your product failing whether such losses are direct or indirect or consequential.

For details, please seek advice from your local Yale sales office.

Get in touch

If you have enquires or would like to order Yale products, please contact our local sales office for further assistance.
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