Digital safes

My safe is running out of power, how can I open it?

You can either use the mechanical override key (for applicable models only) or plug-in a 9V battery to the emergency power supply plate and open the digital safe.

For some models, the battery case locates outside the safe box and you can replace the batteries directly. Please check the respective Product Manual of your Yale Digital Safe.

I forgot my PIN code, how can I open the safe?

Some digital safes can be opened with a master code while some have a mechanical key for emergency backup. Please check the User Manual of your Yale Electronic Safe.

I forgot my PIN code and lost the key, how can I open the safe?

Please contact your dealer for assistance.

How to reset/ change the PIN code in my safe?

The PIN setup varies with models. Download the Instruction Guide for Yale Digital Safe.

I lost my mechanical key, how can I get a new one?

You can get a replacement key in most cases, please contact your dealer for assistance.

Where can I get a spare key made?

Please contact your dealer for assistance.

I lost my user manual. Is there an electronic copy available for download?

You can get a Digital User Guide from our Manual Centre.

After replacing the battery, do I need to reset the PIN code or fingerprint?

No, system will keep your PIN code/ fingerprint records. 

What is a fire safe?

A fireproof safe is specifically built to withstand intense heat. All Yale fire safes have been thoroughly tested in the factories and by third-party inspection agencies to withstand heat up to 927°C for at least one hour. In case of fire, our fire safes can protect your essential documents and valuable digital data such as CD ROMS or DVDs.

Is a fire safe secure?

All Yale fire safes are secure and we categorize our safes by functions. Fire Safe is built to resist intense heat and protect your valuable possessions from fire. Security Safe delivers outstanding performance against physical attacks from burglary. The thickened walls, laser-cut doors and motorized lock make it a high performer.

If you are looking for a safe with outstanding performance in fire and theft protections, the Yale YFH/530/FG3 is your choice.

Which Yale digital safes are fireproof?

Our fireproof safes include:
YFM/310/FG2, YFM/420/FG2, YFM/520/FG2, YFM/695/FG2 and YDM/420/FG3.

Do you have biometric fingerprint safes?

Our biometric fire safes include:
YFF/420/FG2 and YFF/520/FG2.