Troubleshooting

Why doesn’t my LOOK display any video after install?

When you first power on your LOOK it will be in WiFi Direct Mode - you need to use the LOOK App to setup the device before it will display video on the screen. Please refer to the LOOK User Manual and App Quick Start Guide.
Sometimes images of my guests' faces can be very dark, how can I improve this?

Sometimes, the position of your home versus the sun can create images where the user's face is dark. You can brighten your visitors' faces by adjusting the daytime video settings. Typically increasing brightness will help this issue, but will cause the background to be less clear. All doors are unique so you may need to adjust the setting more or less based on your opening.
Why is my LOOK LED flashing blue and red?
Blue and red flashing indicates LOOK is in pairing mode. This means you must go through the connection process using the LOOK app. Please refer to the LOOK User Manual and App Quick Start Guide.
Why is my LOOK LED flashing red and pink?

This typically indicates that LOOK is having trouble associating with the WiFi network. Please check the signal strength and that your password for your WiFi has not changed.